ThinkVantage System Update 4 error

I’ve just installed Windows 7 Enterprise version with Service Pack 1. I have also installed ThinkVantage System Update 4 on my T500 laptop.

I was asked for user information upon the first run which I thought was related to my proxy credentials, but actually it was the OS info that was needed for System Update.

After few moments I  have received the following message:

An error occurred while gathering user information.

Lenovo usually do not allow their System Update to recognise new Service Pack levels until shortly after they have been publicly released.

Since I got it from Technet and I have reinstalled Windows, I need to get it work right now 🙂

Here is the solution:

Navigate to:

C:\Program Files\Lenovo\System Update\session\system\SSClientCommon

Open file MappingInterface.xml using Notepad

Add the following lines:

<OS>
<OSTVIA>WIN7-ULT.SP1</OSTVIA>
<OSeGatherer>
<Name>WINDOWS 7 Ultimate</Name>
<ServiceRelease>Service Pack 1</ServiceRelease>
</OSeGatherer>
<OSQuest>Windows 7</OSQuest>
</OS>

If you’re using other version than Ultimate, just change this to WIN7-ULT.SP1 to 2nd WIN7-ENT.SP1 etc and 4th line to WINDOWS 7 Enterprise.

You should be able to run the System Update now.

Comments are welcome.