The latest Windows 11 update, version 24H2, has hit a snag with an audio output bug affecting some devices. Users report no sound from built-in speakers, Bluetooth devices, or headsets, creating a frustrating experience. Microsoft confirmed this issue on its release health dashboard, linking it to the Dirac Audio software and its cridspapo.dll file. The problem impacts a “limited set of devices from one manufacturer,” though Microsoft hasn’t disclosed which one.
To prevent further issues, Microsoft has implemented a temporary update block, known as a “compatibility safeguard hold,” stopping affected devices from receiving the 24H2 update. Unfortunately, there’s no immediate fix for those already experiencing the bug.
Microsoft is collaborating with Dirac to release updated audio software. Once available, the new driver will be delivered via Windows Update, lifting the block and allowing users to install 24H2 without issues. Interestingly, this isn’t the only audio-related glitch in 24H2. Another bug unexpectedly causes PCs to play sound at maximum volume, starkly contrasting the current no-sound issue.
While these bugs are concerning, they’re not something we haven’t already seen. Windows 10 faced similar challenges over its lifespan, and with its End of Life approaching in October 2025, Microsoft must refine Windows 11 to win over users.
For now, those on earlier versions like 23H2 are unaffected. Hopefully, Microsoft will resolve these issues soon, ensuring a smoother experience for all Windows 11 users.