Hello, Thank you for your fast reply. Dell is still giving me the run around 😡 .I checked and (I believe) the closest image to my machine is 2-3 years old. I think there maybe significant hardware changes since then. So if it's no trouble could you please have a look around for my model? And is it ok if I message you (PM) the service tag directly? I'm not sure if it's silly of me to think it may be better not to have it visible to everybody. I'm not sure how unique these are.
Thank you again