Jan Krohn

Go to the download page and scroll down a bit. https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool (The direct link to the FAQ is currently not working due to an issue i my CMS...)

Hi, This error means that the download tool can't connect to microsoft.com. This is your local system issue. Please have a look at the FAQ, where there's a non-exhaustive list of possible root causes for this issue. Best wishes, Jan

Thanks for the feedback. It's not possible to add any further versions. Please see the FAQ for details. Best wishes, Jan

When you get the popup to check your internet connection, that means the download tool has no internet connection. This is an issue on your local system. There's not much I can do beyond giving the suggestions in the FAQ that you've already tried.

New version is released. Please let me know if either the blank screen (while TLS 1.2 is enabled), or the "unhandled exception" error still occurs. I tested the downloader about 10 times, and did not encounter that error any more (and hope it will be the same on the other affected sysyems).

Version 5.21 (20 September 2017): Improved error handling; removed Windows 10 OEM/COEM.

I can replicate this issue. The error occurs only randomly. Keep trying four or five times. I know the root cause already, and will release a new version tomorrow.

I can confirm that! I've done some spot checking. Many of Insider Preview and developer tools of the latest builds (16278 and upward) produce 404 errors. Apparently Microsoft has made available the links, but not yet provided the actual files. I'm sure MS will upload the files in the next few days.

For the new version 5.20, I have removed a bunch of conditions for the downloader to exist the "blank screen" back to "normal mode". I suspect this might deal with some of the mystery cases of the tool geting stuck on the blank screen (obviously not with missing TLS 1.2 support, blank dropdown selection etc.) I'd appreciate some feedback whether this makes some difference on the affected systems. Thanks! Jan

Version 5.20 (18 September 2017): Tabbed software selection and settings; improved error handling; fixed errors in Spanish and Italian localization; added button to hash archive; fixed broken UI at 125% system font size; added Windows 10 builds 16267, 16278, 16279 and 16288 (including developer tools); added Office 2016 for Mac builds 15.36.1, 15.37 and 15.38.

If the key doesn't work on the official download site, it will not do any good integrating it to the download tool. It would just generate the same error message. Luckily, I made a dump of most hashes before the X16/X17 downloads were taken offline. So you will be able to tell whether any file you might find elsewhere is genuine or not. https://www.heidoc.net/joomla/technology-science/microsoft/18-office-2010-direct-download-links https://www.heidoc.net/joomla/technology-science/microsoft/78-digital-river-download-files-md5-checksums German versions: x86 w/o SP1 X16-32254.exe b0fc811e9d3a1a659b159676c9b695c x86 w/ SP1 X17-75245.exe 9298562ff07dd34fb798e21ddc20dd80 x64 w/o SP1 X16-32217.exe 2bdea35777fc509efe6b1b306dd528 x64 w/ SP1 X17-75375.exe (unknown hash) x86/x64 w/o SP1 X16-32180.iso a47f89394a3eed0b9bb98a4bc641627 x86/x64 w/ SP1 X17-81954.iso (unknown hash)

Does your key work on this site? https://www.microsoft.com/en-us/software-download/office If so, please let me know where you bought it. I might be interested in obtaining one as well.

I'm pretty sure that the Techbench Download is for Office 2010 Professional Plus Academic, which is a retail version ("Ultimate Steal" offer it was called back then). Developer licenses(Technet, MSDN. BizSpark etc.) are technically also retail versions, although they were never intended to enter circulation. Still, a lot of keys sold on eBay used to originate from TechNet labeled as "used software". I'd still like to add Office 2010 Pro Plus back to the downloader, however, without suitable key, that's not possible.

The download tool uses MS TechBench as a source to generate the links. TechBench generally only carries downloads for retail licenses, not volume licenses. I could re-enable Office 2010 Pro Plus in the downloader --- if I had a suitable product key to integrate, however, that would still not help you with your volume license. I'm pretty much out of ideas. You could ask in the Office forum. Maybe someone there has a good idea.

The downloader can't connect to microsoft.com. My best guess would be firewall configuration. Please also look at the FAQ. There's a list of possible root causes for such kind of error.

You can also convert the Brazilian Win 7 Pro to a universal Win 7 disc with the ei.cfg removal utility: http://code.kliu.org/misc/winisoutils/ If you prefer to have direct access to the Brazilian Win 7 Home, please help me find someone who would donate a suitable key to unlock the download, for me to integrate it into the tool.

Since I first released the downloader, I've come to realize that ActiveX is quite an unstable interface that refuses to work at the slightest inconsistency... MS doesn't really still maintain it as well. I wouldn't be surprised if they phased it out any time soon. My long term plan is to create a Windows Store app that taps into Edge to accomplish generating the download links. (Browsing through the developer guide and seeing all the differences to .NET was a bit of a shock though).

Hi, Windows Server Insider Preview is available through the download tool. Apart from that, we can't add any Win Server versions (unless MS is gonna decide to make them available through Techbench as well). If you're looking for untouched Win Server ISO images, I'd suggest searching in "unofficial places" using the hashes from the hash database: https://www.heidoc.net/php/myvsdump_directory.php?letter=W Best wishes, Jan

Windows 7 Ultimate is back! This comes as server update for now, but will be properly integrated in the next major version of the downloader.

Thanks for the feedback. There used to be a placeholder for Win 10 OEM with no actual download files in place. I had kept the OEM versions in the selection dropdown for the case that MS would actually provide a file in that location at some point. Apparently, now they've added the file, but secured it with some kind of access control. I'm not able to get past that barrier. I'll remove Win 10 OEM from the selection for now. You can also just download a normal Win 10 version. It will activate just fine with an OEM key.

Here's an MS disgnose tool to find and fix issues in IE settings: http://aka.ms/diag_iebrowser (As long as I'm not able to replicate the issue, this is just another try-and-error idea for now...)

That's very peculiar behaviour... Do you see anything in the dropdown when you open https://www.microsoft.com/en-us/software-download/windows10ISO in IE? Live long and prosper!!

Thanks! It's even more of a mystery now. According to the source code, the contents of the dropdown is in the correct spot. I'm still in the process of moving houses, and won't be having access to my Win 7 VM for another two weeks or so. I'll try to replicate and fix this issue once I have my VM back running.

Carlos, Here's a debug version of the downloader. Please navigate to one of the pages that has an error, and click the big "copy" button. I will copy the HTML source of the page into the clipboard. Then paste that into the forum here please. Windows ISO Downloader.exe

Thanks Carlos. I've compared your log with my server log, and there's a one-to-one correspondence of https calls. In the Fiddler log I can't see any error message with either microsoft.com or heidoc.net connections. This is no connection issue. Could you disable all plugins and anti tracking lists in your IE, and try again? If that fixes the issue, we can identify the culprit by re-enabling the plugins one after another.