Got this message, looked at the faq and tried everything it suggested, still getting the same message.

Any ideas:?

When you get the popup to check your internet connection, that means the download tool has no internet connection. This is an issue on your local system. There's not much I can do beyond giving the suggestions in the FAQ that you've already tried.

i had the same problem but i solved this by going to control panel / region/ then  change format and locations to USA.

my set up before was  Saudi Arabia .

now i am using windows 8.1 enterprise evaluations . 

in windows 7 go to control panel / language and region / then  change format and locations to USA.

note : i set up back to Saudi Arabia but the problem back again and then set up to USA and  the download appears to be downloaded ok i downloaded some of windows and office and that was perfect .