ERROR: please check your internet connection

[Mert Kaan]

I've been dealing since the morning, but I could not find a solution please help me pleaseee

[Jan Krohn]

Hi,

This error means that the download tool can't connect to microsoft.com. This is your local system issue. Please have a look at the FAQ, where there's a non-exhaustive list of possible root causes for this issue.

Best wishes,

Jan

[Mert Kaan]

FAQ link pls

[Mert Kaan]

6 minutes ago, Jan Krohn said:

Hi,

This error means that the download tool can't connect to microsoft.com. This is your local system issue. Please have a look at the FAQ, where there's a non-exhaustive list of possible root causes for this issue.

Best wishes,

Jan

FAQ link pls 

[Jan Krohn]

Go to the download page and scroll down a bit. https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool

(The direct link to the FAQ is currently not working due to an issue i my CMS...)

[Lucky41]

I've also the same issue. All Microsoft pages are available. I'm not understand the error message.

[Jan Krohn]

11 hours ago, Lucky41 said:

I've also the same issue. All Microsoft pages are available. I'm not understand the error message.

Any insights from the FAQ?

A: This is your local connection issue, and can have a number of root causes:

• You have modified your HOSTS file. Please remove the following two lines.
  0.0.0.0 aa.online-metrix.net
0.0.0.0 c.bing.com
• You have installed software that prevents scripts from modifying secure websites, such as certain adblockers, firewalls or similar security related software.
• You have disabled TLS 1.2 in your internet settings. You can enable it again in the control panel in the Internet Options category.
• In rare cases, starting the tool as administrator can resolve the issue.
• In rare cases, installing the latest Windows updates, or updating Internet Explorer or the .NET framework to the latest version can resolve the issue.

[Eid]

i had the same problem but i solved this by going to control panel / region/ then  change format and locations to USA.

my set up before was  Saudi Arabia .

now i am using windows 8.1 enterprise evaluations . 

in windows 7 go to control panel / language and region / then  change format and locations to USA.

note : i set up back to Saudi Arabia but the problem back again and then set up to USA and  the download appears to be downloaded ok i downloaded some of windows and office and that was perfect .

[Владислав Олиевский]

такая же фигня была.. попробовал сделать обновление и сразу заработало!))