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Hi, this issue is covered in the FAQ.

Q: I'm experiencing one of the following symptoms:

  • After selecting a software version, everything grays out and freezes.
  • I'm receiving the popup message "ERROR. Please check your internet connection."
  • I'm receiving an error message in the status bar.

A: This is your local connection issue, and can have a number of root causes:

  • You have modified your HOSTS file. Please remove the following two lines.
    0.0.0.0 aa.online-metrix.net
    0.0.0.0 c.bing.com
  • You have installed software that prevents scripts from modifying secure websites, such as certain adblockers, firewalls, privacy tools or similar security related software.
  • You have disabled TLS 1.2 in your internet settings. You can enable it again in the control panel in the Internet Options category.
  • In rare cases, starting the tool as administrator can resolve the issue.
  • In rare cases, installing the latest Windows updates, or updating Internet Explorer or the .NET framework to the latest version can resolve the issue.

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