Administrators are now encountering a new issue with the updated Outlook app. Users currently using the classic version of Outlook on their computers are being offered the option to switch to the “Try the new Outlook” button. Clicking this button initiates the download of the new Outlook version.
For some users, the download and installation process works smoothly. However, others face an issue where the process gets stuck indefinitely with the following message:
We’re downloading the new Outlook
Downloading the new Outlook
The only reliable solution I’ve discovered for this issue is as follows:
Download the Setup.exe of the new version of Outlook from the following link: https://go.microsoft.com/fwlink/?linkid=2207851
Copy the Setup.exe file to the C:\temp folder (you can choose a different location, but ensure you update the path accordingly in the next step).
Open PowerShell with administrative privileges and execute the following commands:
cd\
cd temp
.\Setup.exe –provision true –quiet –start-
After a few minutes, the new Outlook version should install successfully. It will appear in the Start Menu under the name Outlook (new).
I hope this helps! Feedback and comments are welcome.